Focus Dash

Vertical Customer Success Command Centre

Transform your customer success operations with AI-powered insights, vertical-specific metrics, and the revolutionary Focus Pulse Score algorithm. Built for Tech, Healthcare, and Manufacturing industries.

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Everything You Need for Customer Success

Purpose-built for vertical industries with specialized metrics and insights

Focus Pulse Score

Proprietary 0-100 composite score combining Usage, Experience, Outcomes, and Risk with vertical-specific weighting.

Vertical Intelligence

Industry-specific metrics for Tech (NRR, DAU), Healthcare (Uptime, HIPAA), and Manufacturing (OEE, ROI).

Real-Time Analytics

Live dashboards with trend analysis, risk detection, and predictive insights powered by advanced algorithms.

Multi-Tenant Security

Enterprise-grade data isolation with role-based access control and complete tenant separation.

The Focus Pulse Score Algorithm

Our revolutionary scoring system combines four key dimensions of customer health into a single, actionable metric that drives strategic decisions.

Usage (35%)

Active users, feature adoption, license utilization

Experience (25%)

NPS, CSAT, support tickets, system uptime

Outcomes (25%)

ROI, business goals, value realization

Risk (15%)

Churn indicators, payment issues, engagement drops

85
Focus Pulse Score
Usage88/100
Experience78/100
Outcomes90/100
Risk15/100

Built for Your Industry

Specialized metrics and workflows tailored to your vertical

Technology

  • Net Revenue Retention (NRR)
  • Daily/Monthly Active Users
  • Feature Adoption Rate
  • API Usage & Integration Depth
  • Time to Value (TTV)

Healthcare

  • System Uptime (99.9%+ SLA)
  • HIPAA Compliance Score
  • Patient Record Processing Time
  • Clinical User Satisfaction (CSAT)
  • Integration with EHR Systems

Manufacturing

  • Overall Equipment Effectiveness (OEE)
  • Production ROI & Cost Savings
  • Downtime Reduction %
  • Supply Chain Integration
  • Quality Control Metrics

Ready to Transform Your Customer Success?

Join leading organizations using Focus Dash to drive retention, growth, and customer satisfaction.

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